Mathology Tutoring LLC Cancellation Policy

Last Updated May 4, 2020

CANCELLATION OF LESSONS BY CLIENT/STUDENT

If the student needs to cancel a lesson, they need to do with at least 24 hours prior notice to the Tutor in which case no tuition fees will be incurred. Lessons not attended by the student without giving 24 hours prior notice to the Tutor shall be charged at the full rate.

CANCELLATION OF LESSONS BY TUTOR

The Tutor may cancel lessons by giving 24 hours prior notice to the Student in which case no fees shall be incurred. Where a lesson was pre-paid, the Tutor shall reschedule the appointment at a time agreeable to both parties. If the tutor does not reschedule then the Student shall be refunded with such a missed lesson fee. If sessions are cancelled on the part of the tutor, a makeup session must be arranged within 7 days or those missed hours will be lost.

LATE ARRIVAL

Students are expected to arrive to their sessions on time. Students who arrive late will only be tutored for the remainder of the scheduled session unless arrangements have been made with their tutor. There will be no prolonged sessions unless the tutor agrees.

NO-SHOW POLICY

Students who are not present for the scheduled session or are more than 15 minutes late are considered no-shows. If the Student is a no-show, he or she is still responsible for payment for the tutoring session.  No discount or refunds shall be given in respect of lessons not attended by the Student.

Pay-per-session clients must present payment for the session which he or she was a no-show and the following session in order for tutoring to continue.

MISSED SESSIONS

The nature of the tutoring sessions is to improve math skills, therefore, it is necessary that the Student attends regularly and on time.  If a student has a no show or a tardy their parent or guardian will be notified at the tutors earliest convenience.  If the client misses more than 3 sessions in a two month period they will be charged a $30 convenience fee

INCLEMENT WEATHER

If there is weather which prohibits and interferes with sessions such as, snow, sleet, hail, flooding, tornado, hurricane, severe thunderstorm, fire, power outages or any emergencies; we will leave it up to the discretion of the Student and the Tutor as to whether or not a lesson will be held. Be sure to communicate with your tutor on lesson days when there is an emergency. The Tutor will reschedule the appointment at a time agreeable to both parties, should lessons be cancelled due to inclement weather.

TERMINATION POLICY

Both the tutor and client have the right to terminate a session or course.  If Mathology Tutoring terminates the agreement, a refund may be given based on a pro-rated balance owed (if a balance is owed).  If Student changes their services, the original length of the agreement begins again.

REFUND POLICY

We have a No Refund Policy for all services.  Should you choose to cancel a prepaid Course with multiple sessions, after attending your first session, you will be billed for the remaining amount of the Tutoring Package price.  Exceptions may be made only in cases in which a Student cannot attend due to serious illness or the death of an immediate member of the Student’s family.  In these cases, official documentation may be required.

PARENT’S RESPONSIBILITY

  • The parent/guardian is responsible for the student’s behavior during the tutoring sessions including promptness, respectful behavior, and staying on task.

  • The parent/guardian is responsible for initiating any communication with the tutor.

  • The parent/guardian is responsible making sure the student is ready to start their session on time.

  • The parent/guardian ensures that the student has completed all work assigned by the deadline

STUDENTS RESPONSIBILITY

  • It is the student’s responsibility to keep up with the rigor of the course and to make sure that all assignments are completed by the due date

  • It is the student’s responsibility to come to the sessions prepared with all the materials that are required.

NO WARRANTIES

While we endeavor to provide the best educational services possible, the Tutor makes no promises or warranties with regards to a Student’s performance as a result of any tutoring provided. In no event shall our obligations, expressed or implied, to any customer or site user, exceed those obligations specifically noted herein.